Refund & Replacement Policy

 

At Woodland Team Makers, we take great care in preparing and shipping your order. However, if something goes wrong, we’re here to make it right.

Damaged, Incorrect, or Lost Items
If your item arrives damaged, is incorrectly packaged, or gets lost during delivery, please contact us within 10 days of receiving your order (or estimated delivery date, in case of loss). We will either issue a full refund or send a free replacement – whichever you prefer.

To request a refund or replacement, please provide the following:
• A clear photo of the damaged or incorrect item and packaging (if applicable);
• Your order number
• A short description of the issue

We’ll respond within 1–2 business days and do our best to resolve the issue quickly.

Please note:
• Refunds and replacements are only available for orders reported within 10 days of receipt or estimated delivery.
• We do not accept returns for reasons unrelated to damage, loss, or fulfillment error (e.g. change of mind).

Thank you for supporting Woodland Team Makers – we value your trust and satisfaction.